OUTSTAFFING
SAP BW/BI support and S/4HANA transition analysis for international manufacturer iSi Group
Project at a glance
iSi Group approached Dinarys during a key transition in their SAP BW/BI (Business Warehouse / Business Intelligence) architect team. Amid a period of organizational restructuring and operational refinement, the company sought to secure external expertise capable of safeguarding business-critical reporting infrastructure. They required experienced specialists who could onboard quickly, take full ownership of ongoing operations, and communicate effectively with internal teams to maintain stability across departments.
To address these needs, we introduced a tailored BW/BI support model focused
on keeping daily operations stable and predictable. Our engagement encompassed:
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Systematic daily monitoring to ensure reporting processes ran without interruption
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Proactive incident management and timely resolution to prevent operational disruptions
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Ongoing oversight of BW/BI system behavior and data flows
As the environment stabilized, iSi Group extended our scope of work to include
structured SAP system analysis. This enabled them to:
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Understand the current state of their SAP landscape
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Identify critical interdependencies and targeted areas for strategic improvement
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Establish a well-informed foundation for the next phase of their SAP transformation journey
iSi Group 🤝 Dinarys:
Collaboration results and value
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+40%
reduction in support days with no loss in service quality
-
0
escalations from operational managers
-
100%
transparency in post-incident reporting
-
Scope extension from support to full-scale system analysis
iSi Group profile
iSi Group is a global, enterprise-level manufacturer based in Vienna, Austria. Recognized as a leader in pressurized gas technology, they are known for their quality, innovation, and long-term commitment to value as a privately held, family-owned business. The company designs and manufactures:
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Pressurized gas cylinders and chargers
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Whipping, dosing, and culinary systems
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Compressed-gas systems used in automotive safety (including airbags) as well as in medical, industrial, and technical applications
01
Global presence
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Production sites across Europe and the US
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Products sold in over 90 countries
02
Market position
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Premium manufacturer
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Well-established company, founded in 1867
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Leading innovator in pressurized gas technology
03
Industries served
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Automotive
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Components
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Culinary
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Wearables
iSi Group clients
Collaboration in detail:
iSi Group takes a step forward in digitalization
iSi Group engaged our team during an important transition within their internal SAP Business Warehouse (BW) and Business Intelligence (BI) organization. Considering the internal reorganization, they needed a partner who could maintain reporting continuity and support daily operations.
While their internal team remained capable, iSi Group required dedicated BW/BI expertise. These systems were essential for cross-departmental reporting and decision-making as well as for supporting the client’s broader goals:
Creating stable and predictable data processes for reliable day-to-day reporting
Ensuring that data flows and BW logic were transparent and maintainable, even as internal teams changed
Strengthening the foundation for future digital initiatives without disrupting current operations
Supporting a shift toward systems that are easier to manage long-term, both technically and operationally
iSi Group reached out to us through a trusted professional network: Global Head of IT Andriy Pogorelyy contacted Dinarys CEO Jane Vyshnova, as he was looking for a reliable partner with proven SAP analytics experience. We responded with a tailored support model that addressed immediate needs, stabilized operations, and laid the foundation for the client’s broader digital transformation.
Collaboration period
March 2025 — present
Team size
3
Team composition
2 SAP BW/BI Architects
Project Manager
For us, this collaboration was about helping the client in a way that kept their daily work running smoothly, and we genuinely appreciated how constructive and responsive iSi Group was throughout the process. Our team took the time to understand the system and handled the day-to-day tasks in a calm, steady way. It was a straightforward, honest collaboration, and we’re glad we could support them.
Jane Vyshnova
CEO at Dinarys
Digitalization starts
with fixing how your data
actually works
Connect with our tech leadership to review your current setup and outline how to unify and structure your data:
Roman Fesko
CTO at Dinarys
Andrii Bugakov
Deputy CTO at Dinarys
Konstantin Suhinin
Delivery Director
Starting point:
Support model implementation
To cover the gap left by the departure of the client’s internal BW/BI expert, we implemented a lean external support model with a team working approximately two hours per day. Despite the limited hours, the setup delivered strong results in both stability and efficiency.
Client requirements:
Monitoring
System monitoring:
Daily health checks and performance control
Incident response:
Timely detection and resolution of technical issues
Reporting:
Clear documentation of time spent, tasks completed, and system behavior
Reporting
Worklogs and time reports
broken down by activity
Post-incident summaries, explaining:
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What happened
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Root cause
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Resolution steps
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Prevention measures
Results of this stage:
Over ~6 months, the support team gained
deep contextual understanding of the BW system and its dependencies. This led to:
Proactive improvements to reporting logic and system behavior
0 escalations from operational managers, indicating reliable day-to-day performance and timely fixes
Faster support
resolution
A joint decision to reduce support from 5 days a week to 3 days a week with no impact on quality, which resulted in lower costs and higher efficiency
Troughout the project, our team built deep context around the client’s BW landscape, which allowed us to speed up support and reduce the weekly load without compromising quality. Efficiency comes naturally when you truly understand the system. Even with a part-time support model, we ensured consistent monitoring, timely issue resolution, and full transparency — and the absence of escalations from business teams showed that the approach worked.
Karina Khomutova
PMO, Project Manager at Dinarys
Building forward:
Strategic system analysis for SAP S/4HANA migration
After stabilizing day-to-day BW/BI operations, iSi Group invited us to support a more strategic initiative: a comprehensive system analysis of their upcoming transition from SAP ERP Central Component (ECC) to S/4HANA.
With SAP ECC support ending in 2027, the organization needed a clear, data-driven understanding of its current landscape and the most effective path forward.
Our team conducted an in-depth assessment designed to give the client full visibility into the state of their SAP environment. The analysis included:
Area of analysis
Description
Deliverables
Review of BW and analytics data flows, integrations, and reporting dependencies
Conducted a structured assessment of the client’s BW and analytics landscape, including key data pipelines, integration points, and reporting layers
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Clear baseline of the current system architecture
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Identified elements critical for planning future transformation
Identification of technical interconnections influencing the migration roadmap
Mapped high-level system dependencies and cross-functional interactions that could affect the transition from ECC to S/4HANA
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Early visibility into possible challenges
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Migration strategy
Evaluation of system components for readiness and alignment with S/4HANA
Conducted an expert-level review of core components to assess compatibility, scalability, and alignment with S/4HANA standards and best practices
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Identified the scope of work with a detailed cost estimate
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Provided a detailed overview of which components were ready for transition, which required redesign, and where modernization would have the greatest business impact
Risk and impact assessment
Analyzed potential risks across performance, data quality, and operational continuity to determine overall impact of the migration effort
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Prioritized risk profile and roadmap for mitigating bottlenecks ahead of the S/4HANA transformation
We knew the analysis needed to be precise and grounded in reality, so we partnered closely with the SAP support team. Together, we created a report that reflects true system behavior and offers a clear, in-depth view of the current SAP landscape.
Karina Khomutova
PMO, Project Manager at Dinarys
Have migration to SAP S/4HANA in your strategic roadmap?
Dinarys will help align your commerce ecosystem with SAP S/4HANA to avoid disruptions and unlock real business value:
Have migration to SAP S/4HANA in your strategic roadmap?
Dinarys will help align your commerce ecosystem with SAP S/4HANA to avoid disruptions and unlock real business value:
01
Auditing integrations and data flows to reduce migration risks and prevent system conflicts
02
Redesigning integration architecture to improve scalability and long-term flexibility
03
Structuring and cleaning legacy data to increase data accuracy and reporting quality
04
Enabling real-time data synchronization to speed up operations and decision-making
Preparing the migration roadmap to S/4HANA
As part of the analysis phase, we prepared a migration roadmap for the reporting and analytics module, outlining what the transition to S/4HANA would mean for iSi Group’s existing reporting setup.
Drawing upon our extensive experience with BW/BI environments and prior SAP migration engagements, we identified the critical areas requiring focused attention and charted the sequence of steps necessary to facilitate a seamless, low-risk transition:
Domains most likely to necessitate structural adjustment during the migration process
High-level preparatory
steps to initiate and guide the transition process
Foundational priorities to ensure a more effective and controlled adoption of reporting capabilities within S/4HANA
Migration roadmap to S/4HANA
01
Strategy and assessment
Defining scope, approach,
and business alignment
02
Preparation and
Readiness Phase
Prepare systems, teams, and governance
03
Design Phase
Design the target-state reporting
and analytics architecture
04
Build and Migration Phase
Execute technical and
data migration
05
Testing Phase
Validate functionality, data integrity,
and performance
06
Cutover and Go-Live Phase
Transition to production
environment smoothly
What we’ve achieved
Our collaboration has delivered meaningful, measurable improvements for iSi Group on both the operational and strategic levels. The support model kept daily reporting functions stable, while the system analysis provided the clarity needed to begin planning the next stage of their SAP transformation.
Business Results
Consistent system monitoring and timely issue resolution:
Regular checks allowed the team to spot unusual behavior early, preventing small problems from becoming larger incidents.
Faster, more accurate incident handling:
As the team understood the interdependencies within BW, issues were resolved with less rework and less investigation time.
Documentation
for every incident:
These records supported ongoing learning, improved traceability, and reduced the likelihood of repeated issues.
Clear mapping of BW data flows and reporting dependencies:
The analysis clarified how various reporting components interacted, helping both technical and business teams locate critical touchpoints.
Identification of technical considerations for the S/4HANA transition:
The client gained early insight into which areas may require adjustment, simplifying their preparation for future modernization.
High-level reporting module migration roadmap:
The roadmap outlined what may need to change in reporting during the move to S/4HANA and suggested where to start preparing.
Technical Results
Stable BW/BI operations with
no escalations:
Daily reporting processes continued to function smoothly, and operational managers didn’t need to raise any system-related concerns.
40% reduction in weekly support effort:
As the team gained deeper knowledge of the system, support became more targeted and efficient, enabling a shift from 5 support days per week to 3 while maintaining service quality.
Improved visibility through structured work logs and post-incident summaries:
Each incident was documented with clear explanations of what happened, why it occurred, and how it was resolved, giving stakeholders reliable transparency.
More predictable reporting processes:
Consistent monitoring and timely fixes reduced uncertainty for departments relying on daily reporting, making operational planning more straightforward.
A clearer foundation for long-term decision-making:
With stable operations and documented system behavior, the client could approach the ECC to S/4HANA transition with better understanding of the system and less guesswork.
As a team, we appreciated how constructive and supportive the client was throughout the project. Their openness made it easier for us to learn the system and do our work calmly and consistently. We focused on keeping everything stable and predictable, and it was rewarding to see that this steady effort brought real value.
The Dinarys Team
You’ve seen what
structured data and proper support
can achieve
Apply the same approach to your systems, processes,
and SAP roadmap to scale with confidence
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