Shopware Monitoring: Speed and Functionality as Top Priorities
Ecommerce is becoming the main source of income for many businesses. and a successful business is built on complete control of the situation.
In-house analytics, identifying weaknesses, comparing with competitors should be effective and continuous processes. This is the only way to identify business issues and risks in time, preserve a stable income, and raise sales to a new level.
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Instant multichannel on any device at any time is expected. Buyers know what they want, when, where, and in what form. And if they don't get what they want, they leave the online platform. Shopware monitoring can help you choose proactive measures, improve basic services, create a foundation for a better shopping experience, and optimize your online shopping experience.
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Types of Monitoring
An ecommerce is, first of all, a public website. That is, online store owners need to comply with the monitoring standards for their trading platforms.
The platform must provide visibility to all parts of the technology stack in order to quickly resolve any issues that could degrade the quality of customer purchases.
This is important because buyers do not understand if the error is due to the frontend, backend, infrastructure, or third-party payment processor. They just go to competitors if they cannot or find it difficult to buy what they want. Whatever the reason, the frustration of not being able to make a purchase can lead to huge losses for your business - lost profits, customer dissatisfaction, bad reviews, and more.
By and large, all types of monitoring are carried out using two types of solutions:
- authentic ones, integrated with special plugins;
- third-party services.
At Dinarys, we define six categories of monitoring required to implement a successful ecommerce strategy.
A clear sign that income is at stake is your store’s unavailability. If the buyer is unable to review the offers, sales are not possible.
This happens when there are problems with the hosting or server. Or after an incorrect update of plugins or the entire system of the store, as a result of which the platform will not work properly. To rule this out, you must continuously (every five minutes) and automatically check if the website is accessible externally.
ECommerce research has shown how significant the impact of online store performance on conversion rates is. Since we are talking about Shopware monitoring, we can assume that the performance is already at a high level. Choosing a hosting provider is important, and there can be a lot of differences.
Roughly half of the potential customers come to your site through search engines. Therefore, optimization has huge potential to increase sales. To get started, use the Google Lighthouse tool. Make sure your online store works flawlessly on mobile devices. Shopware is perfectly prepared for this, however, it is important to check compatibility with installed plugins.
From a business perspective, continuous security monitoring prevents store hacking and customer data theft. It is a matter of trust that has been built over the years. Since Shopware is a fairly secure system, it remains to keep the software and all plugins up to date. It is also recommended that you only use mature, well-tried-and-tested plugins.
You need to track more business metrics than a simple website. We distinguish between implicit and explicit measures when monitoring and testing websites. Instead of carefully checking whether products can be purchased with all possible payment methods, you can track the most important KPIs. The downside is that you only find errors when they show up. But you can immediately use this data.
It is important to consider periods of peak sales separately from off-peak times. This is the only way to identify meaningful thresholds. We recommend checking the following indicators for the last hour/day:
- A number of orders;
- A sales turnover (sales volume);
- The number of users that entered the system;
- New logins - how many new users registered;
- Abandoned carts;
- Newsletter subscription - how many people are subscribed.
In addition to KPIs, there are extra indicators to track in ecommerce:
- A sitemap that must meet a specific standard and include all of the store's products.
- Correct display of prices, which may suffer due to external PIM errors.
A key factor in monitoring is link clicks. This process should be performed every 5-60 minutes, or immediately after a new deployment. Since this can take a very long time, this is the last thing to implement. The tools you can use to do this are Leankoala, Selenium, or Cypress.
All of these monitoring methods are usually effective. After completing all these tasks, you will have a perfect web store monitoring setup. However, we recommend that you constantly monitor the security updates of the store’s system.
Read more about Shopware plugins in our extensive guide.
Monitoring via koality.io
koality.io is a monitoring service that has unveiled the first plugin for Shopware 6 that collects important business metrics and compares them to predefined thresholds.
In addition, the company has an open-source plugin that allows users to improve it. The development improves the quality of work and compatibility with all versions of Shopware.
MND Plugin for Store and Agency Owners
All the functionality of the MND Monitoring plugin is available through the "MND Monitoring Advanced'' service. You will be sent messages with notifications about:
- unusual events related to the store’s operation;
- available plugin updates (with changelog excerpts);
- deactivations of cronjobs upon errors or erratic server-side changes;
- unfilled or empty feeds;
- inactive positions;
- sudden image blanks;
- store requests.
You will be able to track the execution of scheduled tasks. Moreover, the service works independently of your Shopware system, so problems are detected even when the online store is not responding. Agencies, partners, and multi-store operators can centrally manage their systems and get a clear overview of events in the admin console.
You will receive a message if the store is not available or if it takes too long to respond to your request. This feature checks the store start page and up to 4 freely definable URLs on your store's domain.
Error messages and exceptions help you stay informed when visitors encounter error messages or other processes that generate them. It also records error messages that cannot be recorded using the standard Shopware function “Send error message to store operator”.
You will be notified if Shopware cron jobs are not running or there are errors. The system also informs you when cron jobs are activated or deactivated. This is how you watch out for administrative errors.
You will control whether product feeds are created/updated correctly, it is checked if product streams are generated according to their configuration. The threshold, upon deviation from which a notification is generated, can be configured.
If items are removed/activated/deactivated from the store, you will receive a message. You will receive a notification if there are no images assigned to the items. Problems in the synchronization processes with the ERP/Wawi system can be identified, as well as simple maintenance errors.
You will be able to manage an unlimited number of stores through the administrative console. Agencies and multi-store operators can significantly improve the quality of their services with MND Monitoring Advanced.
In order to connect a store to the service, you need to install a client plugin for Shopware, which serves as an interface.
You can connect your store to MND Monitoring Advanced with a security key. After the first connection, status information is regularly requested and evaluated over a secure SSL connection.
The service only transmits the data necessary for the assessment. You can activate or deactivate the transfer of individual functions in the client plugin. To ensure secure transmission of data, the store must have a valid SSL certificate for the domain.
Monitoring from Shop Doctor
Shop Doctor offers paid health check solutions that guarantee the stability of the online store and prompt notification when an intervention is required. Three packages are available to customers: "Beginner", "Professional" and "Corporate". In addition, customized solutions are offered.
If you cannot reach the store, you will be immediately informed using the provided notification channels. Store error messages are tracked, analyzed, and emailed to customers with suggestions for fixes.
Read more in our blog Shopware Monitoring: Managing Your Business Efficiency.
In general, there are many more Shopware monitoring solutions available. As a rule, they differ in functionality. It is important to choose the one that is right for your store, business, specific tasks, and requirements.
Do no plugin and service suit your needs? Perhaps, you need customized tools? We are happy to help with customizations and extensions - just contact us.
Dinarys team will deliver a web system of any complexity. We will create a powerful server side of the site or a mobile application with extensive functionality, high performance, and reinforced security, all in line with your requirements.
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